Insight

From network-wide symptom to subscriber-level evidence

Investigate RTT, retransmits, capacity, topology, and ASN behavior across one or many shapers, with history from 15 minutes to one year.

Support Scenario

A customer calls: 'My internet is slow.'

One search takes support from a subscriber name to the likely cause — through plan, live circuit health, and the network path above it — without opening a terminal.

Jane Smith

Search: last 15 minutes
Plan
500 / 100 Mbps
Current RTT
21 ms
Retransmissions
0.2%
Circuit congestion
None

Network path

JaneSubscriber circuit
North AP 397% utilization
North Tower64% utilization
10G Backhaul41% utilization

Illustrative workflow using Insight subscriber search, path context, and utilization history.

Likely cause

North AP 3 is capacity constrained.

42 additional subscribers affected.

Insight flags the constrained branch so capacity work targets the right node first.

Local and Insight

Choose the investigation scope

Use the local console for current node evidence and Insight to investigate changes over time.

Local console: live node, queue, circuit, and flow evidence
Insight: history, reports, alerts, and centralized views
History spans 15 minutes to one year

Walkthrough

Three steps from symptom to evidence

Keep branch, time, and circuit context connected throughout the investigation.

Step 01

Identify the affected branch

Compare sites and shapers over the same interval. Use rankings and heatmaps to select the branch that changed.

RTT, retransmits, and capacity together
One node or many shapers
A focused starting point for investigation
Insight site rankings view
Insight site rankings view

Step 02

Verify the pattern over time

Use history from 15 minutes to one year to check when the issue began and whether it recurs.

A consistent interval across views
Queue pressure beside throughput
Site and circuit timeline context
Insight timeline view
Insight timeline view

Step 03

Inspect the circuit and destination context

Bring ASN, circuit, and topology evidence together before changing configuration or escalating.

Circuit and subscriber search
ASN and flow context
Reports and alerts to support operator judgment
Insight circuit ASN overview
Insight circuit ASN overview

Illustrative signals

Read quality signals over the same interval

Conceptual strips illustrate how changes cluster over time. Each cell represents a 15-minute interval; these are sample values, not a product screenshot or a measured customer result.

RTT

Keep latency patterns visible over time

See which busy-hour windows push latency up — before subscribers start calling.

15-minute blocks

latest hour(s) at a glance

goodwatchbad

Retransmits

See error density without opening charts

Highlight where retransmits start clustering so operators can separate local RF or access issues from broader congestion.

15-minute blocks

latest hour(s) at a glance

goodwatchbad

QoO

Keep outcome quality in the same visual language

The same signals in one compact quality strip.

15-minute blocks

latest hour(s) at a glance

goodwatchbad

Proof

Why operators use Insight in production

Insight helps teams spot trouble earlier, compare one or many shapers, and keep useful history and alerts in the same place.

15m-1y

time windows for network analysis

Multi-shaper

centralized view across one or many nodes

AI reports

subscriber-focused summaries with topology context

Alerts

Alerts when a node performs outside its normal range

Deploy

Deploy LibreQoS on your own hardware

When you are ready, deploy LibreQoS on your own hardware or talk through the rollout with us.